Description

These services can be used by all customers. The Regular Taxi Service with red roofs and commercial advertisements on the doors and back and easily recognizable and available in all locations across Dubai. This excellent service is available to travel to other Emirates as well and is accessible 24 hours a day, 7 days a week. Customers can access this service through Street Hailing (taxis will only stop in safe areas) and through partner applications like S’hail and Careem.

Eligibility

All individuals are eligible to benefit from this service.

Required Documents

No documents are required to access this service

Service Fees

RTA Smart Mobile Application (S’hail)

• Base Fare - AED 12
• Per KM Rate - AED 2.14

RTA Partner Mobile Application (Careem)

• Base Fare - AED 12
• Per KM Rate - AED 2.14

Street Hail

• Daytime Base Fare - AED 5 
• Daytime Per KM Rate - AED 2.14
• Nighttime Base Fare - AED 5.5
• Nighttime Per KM Rate - AED 2.14

Exclusive Location

• Daytime Base Fare - AED 5 
• Daytime Per KM Rate - AED 2.14
• Nighttime Base Fare - AED 5.5
• Nighttime Per KM Rate - AED 2.14

Monday to Thursday:

• Day: 6 AM – 8 AM, 10 AM –  4P M

• Peak Hours: 8 AM – 10 AM, 4 PM – 8 PM
• Night: 10 PM – 6AM

Friday

• Day: 6 AM – 8 AM, 10 AM – 4 PM
• Peak Hours: 8 AM – 10 AM, 4 PM – 12 AM
• Night: 12 AM – 6 AM

Saturday and Sunday:

• Day: 6 AM – 4 PM
• Peak Hours: 4 PM – 12 AM
• Night: 12 AM – 6 AM

Payment Method

• Cash
• Credit/Debit Card (Apple pay, Samsung pay, & Ali pay)
• NOL Card
• Careem Pay (in case taxi booked via Partner App Wallet)

Average Processing Time

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• RTA Smart Mobile Application - S'hail - As per displayed ETA
• RTA Partner Mobile Application - Careem - As per displayed ETA
• Street Hail - Roads in Dubai - Instantly
• Exclusive Location - Hatta - Instantly

Average Delivery Time

• RTA Smart Mobile Application - S'hail - As per displayed ETA
• RTA Partner Mobile Application - Careem - As per displayed ETA
• Street Hail - Roads in Dubai - Instantly
• Exclusive Location - Hatta - Instantly

Customer Care Channel

Website

• DTC Website
• RTA Website

Mobile Application

• S'hail App
• Careem App

Call Centers

• DTC Call Center
• RTA Call Center

Exclusive Locations

• Hatta
• Dubai Airports (T1,2,3 & DWC) and Port Rashid

Social Media

• DTC Social Media Platforms, RTA Social Media Platforms

Offices

• DTC Customer Happiness Office
• RTA Customer Happiness Offices

Government Platforms

• Smart MAJLIS
• 04.gov (The unified interactive platform between Dubai Government and its Customers)

Email

• customers.happiness@dtc.gov.ae

Process

RTA Smart Mobile Application/RTA Partner Mobile Application

• The customer logs in to the app using his username and password.
• The customer selects Booking a Taxi Vehicle service.
• The customer enters the required details (his current location and the location he wants to reach).
• The taxi heads to the customer’s location.

Street Hail

• The customer waits on the road until a taxi passes (taxis will only stop in safe areas).

Exclusive Location

• The customer heads to the exclusive location where DTC Commission Taxis are parked in front of the exit door at the exclusive location.
• The customer takes the taxi.

Validity

From the time of requesting the service until the end of the journey and payment for service.

Service Outcome

Red Roof Commission Taxi with driver.

Terms and Conditions

• The customer is not allowed to eat or drink in the vehicle.
• The customer is not allowed to smoke in the vehicle.
• The customer is not allowed to have a pet inside the vehicle.
• The customer is responsible for his personal belongings. The service provider is not responsible for their loss or damage.