Frequently Asked Questions

DTC only provides bikes and drivers together. They do not provide only bikes or only drivers standalone.

Daily: AED 250 / 8 hours daily. Extra hours AED 40 / hour. • Weekly: AED 1,000 / 8 hours a day / 5 days per week, excluding FRI and SAT. • Monthly: AED 3,500 / 8 hours a day / 22 days per month / SAT & SUN not included. • In case of hiring the driver on Saturdays & Sunday, AED 250 / day will be charged. • It is calculated AED 40 for each additional hour, the part of hour is considered one full hour.

Maximum 8 hours per day.

Customer can apply by calling 80088088

Offering professional DTC Drivers on daily, weekly, monthly basis to Individuals or Corporates in order to drive their own cars.

Yes.

You may book the service using DTC App.

At Dubai Taxi Corporation, your children's safety is a priority, and therefore we developed "In Safe Hands", a service to drive your children on a daily basis to and from school or nursery in comfort, privacy and safety. An experienced, professional driver will be dedicated to your request throughout the contract period so you can set your mind at ease.

The customer can pay through coupons if they’re issued from Dubai Taxi Corporation (DTC). If the taxi fees are higher than the amount of the coupon, the customer can settle the difference in cash, but on the condition that a taxi vehicle belonging to the DTC, for example, if the coupon is issued by DTC, then only DTC vehicles can be used.

SANAD card is a smart card issued by the Community Development Authority for people of determination according to the Law No. 3 of 2022 concerning the Protection of the Rights of Persons with Disabilities in the Emirate of Dubai. A customer with valid SANAD Card can avail a 50% discount in People of Determination Taxi Service.

The customer can pay for the People of Determination Taxi by cash and card.

The People of Determination Taxi can be booked via DTC App, DTC Call Center (+971 4 208 0190/ 80088088), Street Hail, Ports & Exclusive Location.

• Phone: 80088088 • DTC App

You can book any of the DTC services through our Customer Happiness Centre which operates 24/7. Please call 80088088 or Email us through Customers.Happiness@dtc.gov.ae for further support.

Our operations are limited to picking up customers only from within the Emirate of Dubai, to any location within UAE. This is based on mutual agreements with other Emirates, as there are local transport service providers within the other respective Emirates.

You can pay by Cash, Credit and Nol cards.

DTC taxis / limousines are allowed to pick-up passengers from Dubai and transport them to any place within the UAE only.

Kindly note that you can request for a baby car seat from the Dubai Airport taxi organizer in case you will be boarding the taxi from the Airport.

No.

Cash, credit cards & Nol cards.

We have a range of an affordable-luxury limousines: Limousine / Ameera Limousine (Lexus, BMW, Infiniti, Genesis, Range Rover(, Electric Limousine (Tesla Model-S & Model-X(, XL Limousine (Mercedes-Benz Vito, Mercedes-Benz Viano, Toyota Previa.

No, you may book a limousine by calling 80088088 or DTC App or avail the service from our limousine service locations like Dubai Airport, Global Village, Dubai Mall, Atlantis.

You don’t need to book a taxi from any of Dubai airports, since our taxis are available 24/7. Once you arrive from your trip, please proceed to the taxi queue and our staff will be glad to assist you.

Our limousines are available 24/7. You can use DTC App to book a limousine. You don’t need to book limousine from any of Dubai airports, since our vehicles are available round the clock.

• RTA Call Center: 8009090 • Email: ask@rta.ae / customers.happiness@dtc.gov.ae • DTC App: DTC App customers may report through the App itself

Please contact Hala’s customer support.

You may call RTA Call Center 8009090 or send an email to ask@rta.ae in case the item is lost in a taxi / limousine. DTC App or School Bus App customers may report through the respective App itself.

Customer may call the RTA Call Center 8009090 or send an email to ask@rta.ae in case of a complaint against a taxi / limousine / bus driver. DTC App or School Bus App customers may report through the respective App itself.

You would receive an acknowledgement within 24 hours and your case will be resolved within 7 working days. You can always check the status of your case by calling the RTA Call Center on 8009090 or checking on the channel where the complaint was registered.

The best way to ensure a proper reporting is to keep your trip’s receipt since it will have all the basic required information, which your customer services representative will need to log during the call. This basic information includes: Trip Date, Pick-Up Location & Time, Drop-Off Location & Time, Vehicle Side/Plate Number, Total Fare Paid as per the Meter.

You can always issue a grievance by re-submitting another complaint in which the decision will be studied and you will receive the response within 7 working days.

Your complaint would be sent to an officer who would conduct an investigation and acknowledge within 24 hours. You may be contacted during the investigation process to learn more about the issue, if necessary.

You can always call 8009090 or email ask@rta.ae where an RTA customer service agent would happily register your complaint. If your case is related to DTC App, you may open a ticket through the DTC App itself.

The fare amount depends on several factors, including but not limited to: Waiting time charges which is activated when the vehicle is in a waiting mode (e.g. traffic jam, traffic light…etc.(. Please note that this factor isn’t predictable, therefore, we can only estimate the fare amount for your trip on the DTC App before completing your booking process.