Description

People of Determination Taxi service is really a 'Special Wheel for a Special Need'. The highly sophisticated vehicle is equipped and designed with travel comfort in mind. It can be reserved via the Dispatch Centre for all your destination needs within the UAE. These vehicles can be distinguished not only by their size and red roof top but by their universal special needs blue icon logo placed on the side passenger doors and back window. 

Eligibility

All individuals with special need (People of Determination) are eligible to benefit from this service.

Required Documents

This service requires the customer to furnish their SANAD Card issued by Community Development Authority (CDA-Dubai) and the Ministry of Community Development.

Service Fees

DTC APP/Call Center/Street Hail

• Base Fare - AED 8
• Per KM Rate - AED 2.14

Ports

• Base Fare - AED 25
• Per KM Rate - AED 2.14

DTC offers a 50% discount for customers who hold the SANAD card issued by Community Development Authority (CDA-Dubai) and Ministry of Community Development.

Payment Methods

• Cash
• Card

Average Processing Time

• DTC Mobile Application - DTC App - As per displayed ETA
• Call Center - DTC Call Center - As per the booking time or ETA (as applicable) 
• Street Hail - Roads in Dubai - Instantly
• Ports - Dubai Airports (T1,2,3 & DWC) & Port Rashid - Instantly

Average Delivery Time

Instantly

Customer Care Channel

Website

• DTC Website 
• RTA Website

Mobile Application

• DTC App
• S'hail App
• Careem App

Call Centers

• DTC Call Centre
• RTA Call Centre

Exclusive Locations

• Hatta
• Dubai Airports (T1,2,3 & DWC) and Port Rashid

Social Media

• DTC Social Media Platforms, RTA Social Media Platforms

Offices

• DTC Customer Happiness Office
• RTA Customer Happiness Offices

Government Platforms

• Smart MAJLIS
• 04.gov (The unified interactive platform between Dubai Government and its Customers)

Email

• customers.happiness@dtc.gov.ae

Process

DTC Mobile Application

• The customer logs in to the app using his username and password.
• The customer selects Booking a Taxi Vehicle service.
• The customer enters the required details (his current location and the location he wants to reach).
• The taxi heads to the customer’s location.

Call Center

• The customer contacts the Call Centre on +971 4 2080190/ 80088088.
• The customer requests to book a People of Determination Taxi vehicle along with their vehicle preference (with or without lift).
• The taxi vehicle heads to the customer’s location.

Street Hail

• The customer waits on the road (in safe zones) until a taxi pass.

Ports

• The customer heads to the taxi stand location in the Dubai airports.
• The customer takes the taxi allotted to them by the Controller as per their needs.

Validity

From the time of requesting the service until the end of the journey and payment for service.

Service Outcome

People of Determination Vehicle with or without wheelchair lift (depending on customer request).

Terms and Conditions

• The customer is not allowed to eat or drink in the vehicle.
• The customer is not allowed to smoke in the vehicle.
• The customer is not allowed to have a pet inside the vehicle.
• The customer is responsible for his personal belongings. The service provider is not responsible for loss or damage of their belongings.
• To book an emergency vehicle for People of Determination, the customer can call +971 4 2080190/ 80088088.