Description

Families and Ladies Taxi is a dedicated service to the special ones in our lives driven by female drivers. This spacious taxi is exclusive to ladies and families of all nationalities and can be reserved via the S’hail App or picked-up at Dubai International Airport, various Hospitals and/or shopping malls (upon availability). This service can be distinguished from other taxis by the vehicle’s Pink Roof Top.

Eligibility

All families and ladies are eligible to benefit from this service.

Required Documents

This service has no required documents.

Service Fees

RTA Smart Mobile Application

• Base Fare - AED 12
• Per KM Rate 2.09

Street Hail

• Daytime Base Fare - AED 5 
• Daytime Per KM Rate - AED 2.21
• Nighttime Base Fare - AED 5.5
• Nighttime Per KM Rate - AED 2.21

Ports

• Base Fare - AED 25
• Per KM Rate - AED 2.21

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Monday to Thursday:

• Day: 6 AM – 8 AM, 10 AM – 4 PM
• Peak Hours: 8 AM – 10 AM, 4 PM – 8 PM
• Night: 10 PM – 6 AM

Friday:

• Day: 6 AM – 8 AM, 10 AM – 4 PM
• Peak Hours: 8 AM – 10 AM, 4 PM – 12 AM
• Night: 12 AM – 6 AM

Saturday and Sunday:

• Day: 6 AM – 4 PM
• Peak Hours: 4 PM – 12 AM
• Night: 12 AM – 6 AM

Payment Methods

• Cash
• Credit/Debit Card (Apple pay, Samsung pay, Ali pay & QR code)
• NOL Card

Average Processing Time

• RTA Smarts Mobile Application - S'hail - As per displayed ETA
• Street Hail - Roads in Dubai - Instantly
• Ports - Dubai Airports (T1,2,3 & DWC) & Port Rashid - Instantly

Average Delivery Time

Instantly

Customer Care Channel

Website

• DTC Website
• RTA Website

Mobile Application

• S'hail App

Call Centers

• DTC Call Centre
• RTA Call Centre

Exclusive Locations

• Dubai Airports (T1,2,3 & DWC) and Port Rashid

Social Media

• DTC Social Media Platforms

Offices

• DTC Customer Happiness Section Offices
• RTA Customer Happiness Service Centers

Government Platforms

• Smart MAJLIS
• 04.gov (The unified interactive platform between Dubai Government and its Customers)

Email

• customers.happiness@dtc

Process

RTA Smart Mobile Application

• The customer logs in to the app using his username and password.
• The customer selects Families and Ladies Taxi service.
• The customer enters the required details (his current location and the location he wants to reach).
• The Families and Ladies Taxi heads to the customer’s location

Street Hail

• The customer waits on the road until a Families and Ladies Taxi pass

Ports

• The customer heads to the location where vehicles are parked in front of the exit door at all Dubai airports.
• The customer takes the Families and Ladies Taxi.

Validity

From the time of requesting the service until the end of the journey and payment for service.

Service Outcome

Pink Roof Van Taxi with female driver.

Terms and Conditions

• This taxi can only be availed by families and ladies.
• The customer is not allowed to eat or drink in the vehicle.
• The customer is not allowed to smoke in the vehicle.
• The customer is not allowed to have a pet inside the vehicle.
• The customer is responsible for his personal belongings. The service provider is not responsible for any loss or damage.