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4400 drivers have been trained by RTA’s Dubai Taxi Corporation (DTC) as per its 2023 training plan to boost their efficiency and achieve excellent operation while providing transportation services in line with the highest international standards. The training focused on adopting innovative and sustainable ways to achieve customer satisfaction.

Advanced Training Programmes

Through its Drivers Training Centre that boasts of several regional and international certifications and awards, several training programmes are run that include training new drivers on incident prevention, performance enhancement and educating them about their tasks and responsibilities. It also holds educational workshops about traffic laws, public safety, customer service, communication skills, and dealing with people of determination as well as emergencies.

“The programmes included 134 training courses based on best practices and benchmarks of safe driving, customer service, and traffic health and safety,” said Abdelrahman Obaid Albah, Director of Drivers Happiness.

“DTC attaches great importance to developing the skills of its human resources and is keen to employ innovative strategies, advanced methods for qualification of drivers, including the utilisation of the technology and artificial intelligence,” added Albah.