FAQs

School Bus service

What’s the benefit of School Bus service

• Benefits for Schools: State-of-the-art fleet and operation control center, GPS tracking, online dashboard access, flexible contracts. • Benefits for Schools & Parents: Reliability, timely service, environmentally friendly, highest international safety standards, smart tracking mobile app, CCTV, Makani Dubai locations support, well trained RTA-approved drivers and female attendants.

School inquiry about the process of the service

School and parents can approach bus transportation department through the cannels listed below: • Phone: 80088088 • Email: Sales@dtc.gov.ae / school.bus@dtc.gov.ae • Website: DubaiTaxi.ae • Social Media: @DTCUAE • School Bus App

Questions related to the validity of school bus permit

Permit questions are related to PTA: https://ptaservices.rta.ae

My Driver service

What is My Driver service

Offering professional DTC Drivers on daily, weekly, monthly basis to Individuals or Corporates in order to drive their own cars.

I want to know how I can hire a driver

Customer can apply by calling 80088088

How many hours the driver can serve me

Maximum 8 hours per day.

How much I have to pay for the driver

• Daily: AED 250 / 8 hours daily. Extra hours AED 40 / hour. • Weekly: AED 1,000 / 8 hours a day / 5 days per week, excluding FRI and SAT. • Monthly: AED 3,500 / 8 hours a day / 22 days per month / SAT & SUN not included. • In case of hiring the driver on Saturdays & Sunday, AED 250 / day will be charged. • It is calculated AED 40 for each additional hour, the part of hour is considered one full hour.

In Safe Hands Taxi

What is In Safe Hands Taxi service

At Dubai Taxi Corporation, your children's safety is a priority, and therefore we developed "In Safe Hands", a service to drive your children on a daily basis to and from school or nursery in comfort, privacy and safety. An experienced, professional driver will be dedicated to your request throughout the contract period so you can set your mind at ease.

How can I apply for the In-Safe Hands Taxi service

You may book the service using DTC App.

Can I rent lady taxi driver for In-Safe Hands service

Yes.

People of Determination Taxi

How can I book the People of Determination Taxi

• Phone: 80088088 • DTC App

Limousine Service

How I can book a limousine

Our limousines are available 24/7. You can use DTC App to book a limousine. You don’t need to book limousine from any of Dubai airports, since our vehicles are available round the clock.

How can I book a taxi / limousine from overseas, so that when I arrive to any of Dubai Airports a taxi will be waiting for me

You don’t need to book a taxi from any of Dubai airports, since our taxis are available 24/7. Once you arrive from your trip, please proceed to the taxi queue and our staff will be glad to assist you.

Can I hail a Limousine from the Road

No, you may book a limousine by calling 80088088 or DTC App or avail the service from our limousine service locations like Dubai Airport, Global Village, Dubai Mall, Atlantis.

What type of Limousines are available

We have a range of an affordable-luxury limousines: Limousine / Ameera Limousine (Lexus, BMW, Infiniti, Genesis, Range Rover(, Electric Limousine (Tesla Model-S & Model-X(, XL Limousine (Mercedes-Benz Vito, Mercedes-Benz Viano, Toyota Previa.

What is payment method in Airport Taxi

Cash, credit cards & Nol cards.

Can two or more customers with different drop-off destinations to share the same vehicle

No.

Do you offer a baby seat in the taxi / limousine

Kindly note that you can request for a baby car seat from the Dubai Airport taxi organizer in case you will be boarding the taxi from the Airport

Is it allowed to use DTC taxis / limousines to move between Emirates

DTC taxis / limousines are allowed to pick-up passengers from Dubai and transport them to any place within the UAE only.

What payment methods are available in the taxi?

You can pay by Cash, Credit and Nol cards.

Why I can’t book a taxi / limousine from other Emirates other than Dubai (E.g. Sharjah, Abu Dhabi, Etc.)?

Our operations are limited to picking up customers only from within the Emirate of Dubai, to any location within UAE. This is based on mutual agreements with other Emirates, as there are local transport service providers within the other respective Emirates.

How can I book other DTC Services?

You can book any of the DTC services through our Customer Happiness Centre which operates 24/7. Please call 80088088 or Email us through Customers.Happiness@dtc.gov.ae for further support.

COMPLAINTS, REQUESTS, SUGGESTIONS & LOST ITEMS

How can I make a Complaint, Suggestion and/or report a lost item?

You can always call 8009090 or email ask@rta.ae where an RTA customer service agent would happily register your complaint. If your case is related to DTC App, you may open a ticket through the DTC App itself.

What happens after I submit my complaint?

Your complaint would be sent to an officer who would conduct an investigation and acknowledge within 24 hours. You may be contacted during the investigation process to learn more about the issue, if necessary.

What if I am not satisfied with the decision?

You can always issue a grievance by re-submitting another complaint in which the decision will be studied and you will receive the response within 7 working days.

What information do I need prior to reporting an issue?

The best way to ensure a proper reporting is to keep your trip’s receipt since it will have all the basic required information, which your customer services representative will need to log during the call. This basic information includes: Trip Date, Pick-Up Location & Time, Drop-Off Location & Time, Vehicle Side/Plate Number, Total Fare Paid as per the Meter.

When will I receive a resolution to my complaint?

You would receive an acknowledgement within 24 hours and your case will be resolved within 7 working days. You can always check the status of your case by calling the RTA Call Center on 8009090 or checking on the channel where the complaint was registered.

How can I report a driver who is not following safety regulations (example: Reckless Driving / Driver’s Attitude...etc.)?

Customer may call the RTA Call Center 8009090 or send an email to ask@rta.ae in case of a complaint against a taxi / limousine / bus driver. DTC App or School Bus App customers may report through the respective App itself.

How can I report a lost item?

You may call RTA Call Center 8009090 or send an email to ask@rta.ae in case the item is lost in a taxi / limousine. DTC App or School Bus App customers may report through the respective App itself.

How can I request for a fare receipt?

You may contact us through one of the below channels after sharing your trip details: • RTA Call Center: 8009090 • Email: ask@rta.ae / customers.happiness@dtc.gov.ae • Website: DubaiTaxi.ae • Social Media: @DTCUAE • DTC App or School Bus App customers may report through the respective App itself.

How can I submit a complaint against Hala service related issues?

Please contact Hala’s customer support.

How can I request for a refund due to an over-charged fare?

• RTA Call Center: 8009090 • Email: ask@rta.ae / customers.happiness@dtc.gov.ae • DTC App: DTC App customers may report through the App itself

FARE ESTIMATE

Why can’t I get an accurate trip cost from point A to point B?

The fare amount depends on several factors, including but not limited to: Waiting time charges which is activated when the vehicle is in a waiting mode (e.g. traffic jam, traffic light…etc.(. Please note that this factor isn’t predictable, therefore, we can only estimate the fare amount for your trip on the DTC App before completing your booking process.